"Takeaway and delivery" | Terms & Conditions
Pick-up Pick-up Location: Bell Desk, L6, Island Shangri-La
Pick-up available time | Restaurant | Pick-up Hours* (Daily) |
| Nadaman | From 11:30 am to 3 pm and 6 pm to 8 pm |
| Summer Palace | From 11:30 am to 7:30 pm |
*Unless otherwise specify. Please refer to product details.
Notes on Order - To ensure an easy and smooth pick-up service, please place your order at least 3 hours before the pick-up day.
- Particular products must be ordered in more hours advance. Please refer to the instructions on the product page.
How to pick-up - After successfully placing your order, you will receive a confirmation email and e-voucher(s); If you cannot receive confirmation email and e-voucher(s) within an hour after the transaction, please contact (852) 8200 3636.
- Please arrive the designated location on the pick-up date, then present the QR code of the e-voucher(s) to our staff to get your order.
Terms & Conditions - All orders must be redeemed on your preferred pick-up date, time and location, any unredeemed order after the redemption date is invalid and will not be accepted and refunded.
- If you cannot receive confirmation email within an hour after the transaction, please contact (852) 8200 3636.
- The QR code of order must be presented upon redemption.
- The QR code of order can be used once only; it cannot be reproduced, copied or sold.
- The QR code of order will not be replaced if lost or stolen.
- The order is non-refundable and cannot be exchanged for cash in part or in whole.
- Hotel shall not be responsible whatsoever for any loss, claim and/or dispute arising under such circumstances and you shall assume full responsibility of the e-vouchers upon your purchase.
- Shangri-la Circle Award Points will not be granted for online purchases.
- Shangri-La Circle members can earn Shangri-La Award Points on the extra spending in the same transaction on-site.
- Shangri-La Group reserves the right to amend or withdraw the terms and conditions or terminate this offer without prior notice. In case of dispute, Shangri-La Group’s decision shall remain final and binding.
Delivery Delivery service is temporary unavailable at the moment.
Agreement to Terms of Use
- Prices quoted are in Hong Kong Dollars (HKD) and are inclusive of 10% service charge (if applicable).
- Kindly inform us of any allergies or special dietary requirements when placing your order.
- Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
- Mode of payment is strictly by credit or debit cards only.
- E-voucher(s) cannot be used conjunction with other discounts, promotional offers, discounted items, gift vouchers or e-vouchers.
- E-voucher(s) can be redeemed once only; it cannot be reproduced, copied or sold. Product images shown are for illustration purposes only. Actual product may vary.
- Golden Circle Award Points will not be granted for online purchases.
- Golden Circle members can earn Golden Circle Award Points on the extra spending in the same transaction on-site (after using e-vouchers).
- The status of your purchased voucher shown on this e-shop site is for reference only.
- The personal data you provide above will be used, disclosed and (where appropriate) transferred overseas in accordance with our Privacy Policy and Cookies Policy found here.
- Island Shangri-La, Hong Kong reserves the right to amend or withdraw the terms and conditions or terminate this offer without prior notice. In case of dispute, Island Shangri-La, Hong Kong ’s decision shall remain final and binding.
- All delivery orders must be placed at least 72 hours in advance, unless otherwise specified.
- Delivery service is available from 9 am to 6 pm, unless otherwise specified.
- For Island Shangri-La, Hong Kong, the delivery charge is HKD 200 to Hong Kong Island, HKD 250 to Kowloon district, HKD 350 to New Territories. Delivery service is not available to outlying islands.
- Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.