Terms & Conditions

Agreement to Terms of Use

  • Prices quoted are in Hong Kong Dollars (HKD) and are inclusive of 10% service charge (if applicable).
  • Kindly inform us of any allergies or special dietary requirements when placing your order.
  • Please review your orders for accuracy before checkout. No changes can be made once orders have been placed.
  • Mode of payment is strictly by credit or debit cards only.
  • E-voucher(s) cannot be used conjunction with other discounts, promotional offers, discounted items, gift vouchers or e-vouchers.
  • E-voucher(s) can be redeemed once only; it cannot be reproduced, copied or sold. Product images shown are for illustration purposes only. Actual product may vary.
  • Golden Circle Award Points will not be granted for online purchases.
  • Golden Circle members can earn Golden Circle Award Points on the extra spending in the same transaction on-site (after using e-vouchers).
  • The status of your purchased voucher shown on this e-shop site is for reference only.
  • The personal data you provide above will be used, disclosed and (where appropriate) transferred overseas in accordance with our Privacy Policy and Cookies Policy found here.
  • Island Shangri-La, Hong Kong reserves the right to amend or withdraw the terms and conditions or terminate this offer without prior notice. In case of dispute, Island Shangri-La, Hong Kong ’s decision shall remain final and binding.
  • All delivery orders must be placed at least 72 hours in advance, unless otherwise specified.
  • Delivery service is available from 9 am to 6 pm, unless otherwise specified.
  • For Island Shangri-La, Hong Kong, the delivery charge is HKD 200 to Hong Kong Island, HKD 250 to Kowloon district, HKD 350 to New Territories. Delivery service is not available to outlying islands.
  • Payment will not be refunded or exchanged for cash. Any un-used value will be forfeited.

@ Shangri-La International Hotel Management Ltd.